Delivery Time Targets

DOMESTIC DESTINATIONS (Australia only):

SMALL ITEMS (wallets and cases)

 

FREE - PRIORITY POST (Australia Post)

This service is not tracked. A tracked service can be provided at additional cost.  Please email prior to ordering for an exact price if you would like another shipping service.

Target delivery times:

  • 2-6 business days.

Usually ships within 2 business days of order.

 

LARGE ITEMS (Lamps only)

 

FREE - STANDARD PARCEL POST (Australia Post)

This service is tracked. A tracking number will be provided once the item is shipped.

Target shipping times

  • 2-6 business days

Usually ships within 5 working days of order.

 

INTERNATIONAL DESTINATIONS (Outside Australia):

SMALL ITEMS (wallets and cases)

 

FREE - STANDARD AIRMAIL (Australia Post)

This service is not tracked. A tracked service can be provided at additional cost.  Please email prior to ordering for an exact price if you would like another shipping service.

  • USA, NZ, Japan $ Asia - 6-12 business Days

  • Europe & UK: 8-16 business days

  • Rest of world: 10+ business days

Usually ships within 2 business days of order.

 

LARGE ITEMS (Lamps only)

 

FREE - DHL Express

This service is tracked. A tracking number will be provided once the item is shipped.

Target shipping times

  • 2-4 business days

Usually ships within 5 working days of order.

 

Delivery times

Delivery times quoted are Australian Post Office targets only and are not to be taken as guarantees.

Taxes and Import Duties

The purchaser is responsible for all customs and import related duties, tariffs and charges if there any applicable to your country or region.

Lost Items

Items lost in the post are very rare from experience but it has happened.  If it does I have a policy of full replacement or refund at the buyer’s discretion.  For large parcels, tracking provides and easy way to locate your purchase.  Small parcels are not tracked but they are insured.  In order to have a lost item replaced or refunded the process below must be completed:

1. Wait a full 20 working days to ensure the items has not just be delayed.

2. Report the item as lost via email to support@officeofminordetails.com with all relevant details about the purchase, including invoice number.

3. I will send a lost item form via Australian Post to the original shipping address. Receiving this form confirms the validity of the original delivery address.  The Office of Minor Details is not responsible for items lost due to incorrect/invalid address provided by the customer at the time of purchase.

4. Once received the form must be completed and can either be returned by post or scanned/photographed and emailed back to us.  You must confirm that you did not receive the item.

5. Once the completed lost item form has been received by us a replacement or refund can be arranged.